Digital Technology and Business Services Sector
The Digital Technology and Business Services Sector consists of the following sub-sectors: Business Process Outsourcing, IT services, Hospitality and Tourism, IT services , Fintech services and Film, TV and Documentaries
Government has created a favourable environment to stimulate investment in internet infrastructure and continues to establish regulations (digital migration, POPI Act, Spectrum Auction, Cloud Policy Development and ICT Masterplan) to support growth of the sector.
By 2030, ICT is expected to underpin the development of an inclusive dynamic information society and knowledge economy through the development of a comprehensive and integrated e-strategy that reflects the crosscutting nature of ICTs. South Africa has relevant expertise related to fibre, datacentres, wireless infrastructure, computing and storage facilities, cybersecurity and institutional and operational capacity across hardware and software infrastructure required to successfully capture 4th Industrial Revolution investment and manufacturing opportunities.
Business Process Outsourcing
South Africa’s focus in terms of Business Process Outsourcing is on the following
Back Office Service Hubs (call centres with focus on international work);
Knowledge Process Outsourcing;
Legal Process Outsourcing;
Software Design and Engineering;
Game Development and Transcription Services
South Africa is an attractive foreign direct investment destination due to the following factors; lucrative incentives, major cost savings to source destinations such as UK, USA, and Australia of at least 40-45% on steady state operating basis, good infrastructure, robust enabling environment and good lifestyle.